We make reasonable efforts to ensure that product names, descriptions, images, prices and specifications displayed on our website are accurate.
However, product packaging, colours, ingredients, specifications and other details may change from time to time. The manufacturer’s packaging and instructions supplied with the product should be considered the most current source of product information.
Customers should always follow the manufacturer’s instructions, age recommendations, storage requirements and safety guidance.
For infant formula, baby food and other feeding products, customers should follow the preparation and usage instructions provided on the product packaging and seek professional advice where appropriate.
3. Product Availability
All products are subject to availability.
Although we make reasonable efforts to maintain accurate stock information, an item may become unavailable before an order is processed.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative, wait for stock to become available, or cancel and refund the affected item where applicable.
4. Prices and Promotions
All prices are displayed in Sri Lankan Rupees (LKR) unless otherwise stated.
We make reasonable efforts to ensure that product prices are accurate. If a genuine pricing error is identified before an order is fulfilled, we may contact you to confirm whether you wish to proceed at the correct price.
Promotions, discounts and coupon codes may have specific conditions, expiry dates, product restrictions or minimum purchase requirements. These conditions will be displayed with the relevant promotion.
Promotional offers cannot be combined unless specifically stated.
5. Placing an Order
When placing an order, you are responsible for ensuring that the information provided is accurate, including:
Your name
Contact number
Email address
Delivery address
Product selection
Quantity
Before completing your purchase, please carefully review your order, delivery information, applicable charges and total amount.
Once an order is submitted, you will receive an order confirmation through the available communication method.
An order may be subject to stock, payment and delivery verification before fulfilment.
6. Payment
Available payment methods will be displayed during checkout. These may include:
Online card payments
Bank transfers
Cash on Delivery, where available
Other payment methods offered by BabyStore.lk
Online payments may be processed through third-party payment providers. Your payment information may therefore be handled according to the payment provider’s own terms and privacy policy.
Payment Provider: Payhere
Orders may not be dispatched until the required payment has been successfully received or verified.
7. Delivery
We currently provide delivery services within Sri Lanka where available.
Delivery charges and estimated delivery times will be shown during checkout or communicated with your order.
Delivery times are estimates and may be affected by:
Courier delays
Public holidays
Weather
Road conditions
High order volumes
Incorrect delivery information
Circumstances outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact number.
If a delivery fails because of an incorrect address, unavailable recipient or repeated failed delivery attempts, additional delivery charges may apply where applicable.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible with your order number.
We will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched.
Once an order has been packed, dispatched or handed to a courier, cancellation may no longer be possible and the applicable return process may apply.
Any cancellation, withdrawal or refund rights available under applicable Sri Lankan consumer protection law will continue to apply.
9. Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy and applicable Sri Lankan consumer protection requirements.
If you receive:
A damaged product
An incorrect product
A defective product
A missing item
Please contact us as soon as possible after delivery. Please provide your order number and, where useful, photographs or other evidence of the issue.
Certain products may have specific return conditions due to hygiene, health, safety, food or product-sealing requirements.
Please refer to our Returns & Refund Policy for the complete procedure.
10. Damaged Products
Please inspect your order when it is delivered.
If your package or product appears damaged or tampered with, contact us as soon as reasonably possible. We may request photographs of:
The product
Product packaging
Delivery package
Shipping label
Any visible damage
This information helps us investigate the issue and work with the relevant courier or supplier where necessary.
11. Customer Accounts
You may create an account to access features such as order history, saved addresses and faster checkout.
You are responsible for keeping your login information secure. If you believe that your account has been accessed without authorization, please contact us immediately.
We reserve the right to restrict or suspend accounts where we reasonably believe that the account is being misused, used fraudulently or involved in activities that may harm our website or customers.
12. Privacy
Your use of BabyStore.lk is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information and how you can exercise applicable privacy rights.
Where product reviews are available, reviews should represent the genuine experience of the person submitting them. Reviews must not contain:
False or misleading information
Offensive or unlawful content
Personal information belonging to another person
Spam or promotional material
Malicious content
We may remove reviews that violate these requirements or applicable law.
14. Intellectual Property
All website content belonging to BabyStore.lk, including text, graphics, logos, photographs, designs and other materials, is protected by applicable intellectual property laws.
You may use the website for personal shopping and informational purposes. You may not reproduce, copy, modify, distribute or commercially use our website content without our prior permission, except where permitted by law.
Product names, logos and trademarks belonging to third-party manufacturers remain the property of their respective owners.
15. Website Availability
We aim to keep BabyStore.lk available and operating correctly. However, we cannot guarantee that the website will always be uninterrupted, error-free or available.
Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents or circumstances outside our reasonable control.
16. Limitation of Liability
We take reasonable care in operating BabyStore.lk and providing our services.
However, to the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control, incorrect information supplied by the customer, misuse of products, or failures of third-party services.
Nothing in these Terms is intended to exclude or limit any consumer rights, warranties or protections that cannot legally be excluded under Sri Lankan law.
17. Consumer Protection
BabyStore.lk operates in accordance with applicable Sri Lankan consumer protection and ecommerce requirements.
Nothing in these Terms is intended to remove or restrict mandatory rights or remedies available to consumers under applicable law. Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
The updated version will be published on this page with a revised Last Updated date.
19. Governing Law
These Terms & Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka.
Any dispute that cannot be resolved directly with BabyStore.lk will be subject to the applicable dispute-resolution mechanisms and competent authorities or courts in Sri Lanka, subject to applicable consumer protection rights.
20. Contact Us
If you have any questions regarding these Terms & Conditions, your order or our services, please contact us:
